Upload Status Codes
From MB Wiki
Customers send uploads to MotionBased to get actvities into their inbox. Uploads may have errors and warnings providing feedback and status of an upload which are all explained below.
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OK
All is well. You should check your Inbox for activities waiting to be categorized and named.
Inbox Full
This error will appear when you have 15 or more items in your Inbox. You must submit these activities to the Digest (or delete unwatned items) before you'll be able to upload again.
Insufficient Data
An activity receiving this error is usually an indoor workout, an accidental start/stop, or an activity with poor GPS signal.
MotionBased currently requires GPS Track data to create an activity. Support for non-GPS activities is a high priority and will be added in the near future.
Pending Processing
Mark by the spinning arrows, MotionBased is currently reading your upload file and converting them to Activites. This usually will take a short time, but for big files it may take a few minutes.
Prior to processing, uploads may be added to a waiting queue and will be fired at a time that the system has the resources to read the upload.
Unknown User
The username that you entered in the Configure Agent page of the MotionBased Agent is not found in our system. Make sure you've Configured the Agent with your registered username. If you have a myGarmin username and an MB Alias you must Configure the Agent with your MB Alias.
Make sure you have registered and created a username. You may Register (http://trail.motionbased.com/trail/register/view.mb) if you have not already.
Also make sure that your username is spelled correctly. You may consider logging in to MotionBased to make sure the username is correct.
Once you have corrected the information in the Configure Agent area you will need to Delete Queued Activities before you will be able to upload.
Invalid Email
The email address you entered in the Configure Agent area does not match the email address you registered with MotionBased.
To make sure you are authorized to upload to an account, the MotionBased Agent requires that your email address be entered in addition to your username. If you have entered an email address in the Configure Agent page of the MotionBased Agent that does not match the email address in your Account Profile at MotionBased then you will need to edit the email address in the Agent to match the email address at MotionBased.
Once you have corrected the information in the Configure Agent area you will need to Delete Queued Activities before you will be able to upload.
Invalid Units
This error means that you're attempting to upload data that MotionBased does not support. Is it a saved track log? MotionBased works with Active Tracks only. Is it a file with waypoints? We support trackpoints. It may also be that your data is corrupt.
Waiting to Process
The queue is a place where files are stored temporarily and consumed when the system has the resources available to process them. The files are removed from the queue based on their priority. The queue is usually for large files to be processed, but MotionBased system administrators may add all files to the queue when doing maintenance or during busy visiting times.
Once a file is removed from the queue it goes into processing status before showing up as activities in your Inbox.
NOTE: If your upload has been Waiting to Process (complete with spinning arrows) for a loooooooong time (hours), chances are there was a problem in the queue and there is an upload that is stuck. Feel free to contact customer support (mailto:support@motionbased.com), but there's a good chance we're working on the hanging upload already.
Time Conflicts
An activity with over-lapping times already exists in your Digest or Inbox.
To minimize duplicate activities in your digest, MotionBased will by default not allow activities to be uploaded to your account that have already been performed. Simply put, it is impossible to be two places at once. Of course some people may have multiple devices and wish to see both activities in the same Digest. You may do this by allowing time conflicts.
Too Many Uploads
Also known as the 3/15 error. Uploading too many times to MotionBased at a single time can consume precious resources. Most people upload only once or twice per day, max. The 3 uploads/attempts in 15 minute limit was placed to stop someone that is having problems uploading to MotionBased from continuing to try and upload a file that will not be successfully processed. The 15 minutes is simply a reminder to step back, take a deep breath and contact customer support (mailto:support@motionbased.com) if there is a problem. We will be happy to help troubleshoot. Chances are that there are 3 errors preceding the "Too Many Uploads" error. Click on those links as well so you'll have the knowledge before contacting support.
If you are new to MotionBased and have a load of GPX files that you want to upload to MB, consider combining multiple activities into a single GPX file and using the import files feature on the MB Agent to compress your file to a reasonable size for processing.
Max Size
If you are sending Training Center files instead of using the MotionBased Agent directly with the device then this message is for you. Please use the Agent to upload activities directly from the device since it sends more complete data in an efficient manner.
To protect precious system resources, MotionBased has put a limit on the size of the files sent to MB. Currently the max file size is 1 MB. Most data is sent in XML format which can create extremely large file sizes. However, they can be compressed 10-20X smaller using standard compression techniques.
The MotionBased Agent for Windows has an import files feature that will compress all files being sent into GZip format. If you are uploading Training Center History files this procedure is highly recommended.
If you receive the Max Size error after trying to send the file via the Agent you can now export one activity at a time from Training Center (http://www8.garmin.com/products/trainingcenter/). Simply follow the instructions for Exporting Individual Activities From Training Center (http://wiki.motionbased.com/mb/Training_Center_History#Exporting_Individual_Activities_From_Training_Center|). If you still have questions, please contact customer support (mailto:support@motionbased.com).
Mac Users: If you receive the Max Size error in your Upload Status tab, it means that you have indoor/non-GPS activities on your device. Delete these activities and you will be able to upload your GPS enabled activities. For further information please read the new Mac Support Page (http://www.motionbased.com/mac/view.mb).
PC Users: If you receive the Max Size error in your Upload Status tab and you are not trying to upload a Training Center History file, it means that you have indoor/non-GPS activities on your device. This includes old activities that have been compressed and over written by new activities. Delete these activities and you will be able to upload your GPS enabled activities.
Please NOTE: If you have recorded and uploaded your activities with Every Second Recording in Training Center it will take us longer to upload your History file.
No Activities
The file was received, recognized and successfully parsed. However, there were no activities found. Activities without enough GPS data will not be accepted by MB as an activity (see Insufficient Data).
NOTE: We sometimes miscategorize debug files as having no activities. These debug files are sent by the Agent when it detects that your device has corrupt data. If No Activities is frequently arriving in your Inbox you might consider clearing out your history to avoid future problems uploading. To accomplish this most effectively you'll want to reset your device with a Hard Reset.
You may also be running old device software. You'll need to update that at Garmin.com (http://www.garmin.com/garmin/cms/site/us).
Too Much Detail
The activity was rejected because it is too big for MB to handle at the current time.
This is somewhat rare and usually happens when the GPS device was set to record at too high of resolution. We highly recommend using Smart or Auto resolution setting on your GPS device to avoid this situation.
Activities with 5000 trackpoints or more will be rejected if recorded at any resolution greater than 20 trackpoints per minute on average. This situation will allow for century rides and ultramarathons if Smart resolution is used.
This is only temporary, but will be resolved with the launch of Garmin Connect in 2008.
We may be adjusting these restrictions as we understand how much MotionBased can really handle. If you just found out about this restriction then don't get bummed or mad, simply email customer support (mailto:support@motionbased.com) and provide your username and the time of your upload and we will help you get the activity into your Digest at a time the system can handle it. Keep in mind that the support staff is a part of this system; if we do not upload your file immediately it is because there are other support issues taking precedence. Thank you for your patience.
We will reduce the resolution and upload the activity into your inbox. Due to the involved nature of getting the files uploaded, we are only able to upload these kinds of files once per user. You will be required to set your device to Smart Recording.
Check out the blog article (http://blog.motionbased.com/2006/05/data_recording.html) that explains the situation a little better.
Duplicate Upload
The system detected that you have uploaded the exact same file that was recently uploaded. This often happens as a mistake of pressing the Synchronize/Upload button too many times. This repetitive submission can be very taxing on the system so we put a stop to it by not processing the duplicate file being sent.
Unrecognized Format
Seen when one tries to upload Course files, Workout files, TXT files, GPX files with infinite time stamps (INF), Saved Tracks, or any number of files and reasons. The upload is not a supported format. Check out the Application programming interface section for a list of supported formats.
Latest News on this Error (22 August 2008): We just implemented the patch to MotionBased that supports the .tcx extensions. This means the the Garmin Communicator Plugin 2.6.1 will work for uploads with all devices. This also means that customers with Power data from the Edge 705 and customers of the FR405 using the new ANT Agent can upload those files to MotionBased if they choose.
The patch will be released to all servers over the next few hours.
If you are still having trouble with the latest version of the Plugin, please contact support at support@motionbased.com
Unsupported Location
More popular in the past before MB had world support, this error may come up on occasion if the system is not able to find a populated place within a reasonable amount of distance. Perhaps only possible in the Pacific Ocean or other desolate ocean places.
Unexpected Content
The format of the file was recognized, however, all of the detail inside was not able to be read. This will usually cause the complete upload to abort. You may try uploading one more time, but most likely customer service will be required to assist.
Storage Problems
A general system error that usually indicates there is a problem with long-term storage of the upload (usually due to database problems). It would be best to re-send the upload again later.
System Error
This a general error that can happen due to just about anything. Usually it is an indication that the system is currently having problems or that the file is corrupt. You may want to try uploading again later, but don't be surprised if customer support is already looking into it.
It also may indicate that your upload may not ever make it into the system due to insufficient track data, so contact customer support (mailto:support@motionbased.com) to see if they can help.
Unsupported Version
This error will appear when uploading an .hst file from the Garmin Training Center. You need to upgrade to the supported version of 3.1 or higher. You can find that here at Garmin International (http://www.garmin.com/support/download.jsp).
